Refund policy

Returns

Our policy does not allow for any returns due to sanitary issues with personal care and beauty products. 

Refunds

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

You may be eligible for a refund if items are damaged prior to or in transit. Please contact info@freshwolf.com with your order number as well as photos of the sealed damaged shipping box and product. We will evaluate the evidence and notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment and you should have within 14 business days. If 14 business days has passed and a refund hasn't been received please contact us at info@freshwolf.com.